Contact Us
We'd love to hear from you. Whether you have a question about an order, want to share product feedback, or just need help finding the right product for you — reach out.
For all inquiries: medbase365@gmail.com
We respond within 24 hours on business days (Monday–Friday). Weekend and holiday inquiries are answered on the next business day.
Common questions, faster answers
- Where is my order? Check your shipping confirmation email for tracking. Allow 24–48 hours after shipment for tracking to update.
- I want to return something. See our Refund Policy for full instructions.
- Shipping times? See our Shipping Policy.
- I haven't received my order. Email us with your order number and we'll investigate with the carrier.
Business hours
Monday–Friday, 9:00 AM – 5:00 PM CDT (Winnipeg time)
Location
Winnipeg, Manitoba, Canada
For privacy reasons, we operate primarily by email. All correspondence is handled through medbase365@gmail.com.